This is the Privacy Notice of MottsMoore Travel LTD (company number 12580834) trading as MottsMoore and whose registered office is at The Counting House,Pound Field, Llantwit Major CF61 1DL Where this Privacy Notice refers to “MottsMoore”, “we”, “us” or “our”, it is referring to MottsMoore Travel LTD. This Privacy Notice sets out how we collect and process your personal data in relation to the brand known as MottsMoore. when inquiring or booking services/accommodation with us. This Privacy Notice also provides certain information that is legally required and lists your rights in relation to your personal data. Please read this Privacy Notice to understand how we may use your personal data.
MottsMoore takes your personal data and privacy very seriously and we know that you care about how it is collected and used. We respect and value the privacy of all our customers and will only collect and use personal data as described below and in a way that is consistent with our obligations and your rights under Law.
Topics:
What data do we collect?
How do we collect your data?
How will we use your data?
How do we store your data?
What are your data protection rights?
What are cookies?
How do we use cookies?
What types of cookies do we use?
How to manage your cookies
Privacy policies of other websites
Changes to our privacy policy
How to contact us
How to contact the appropriate authorities
What data do we collect?
The categories of personal data about you that we collect, use, store, share and transfer are:
Advertising Data. This includes personal data which relates to your advertising preferences, such as information about your preferences in receiving marketing materials from us and your communication preferences;
Information Technology Data. This includes personal data which relates to your use of our website, such as your [internet protocol (IP) address, login data, traffic data, weblogs and other communication data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access our website;
Individual Data. This includes personal data which relates to your identity, such as your first name, middle name, last name, username or similar identifier, marital status, title, date of birth, place of birth, passport number and gender;
Account and Profile Data. This includes personal data which relates to your profile on our website, such as your username and password, proposals and bookings made by you, your interests, preferences, feedback and survey responses.
Usage and Operational Data. This includes personal data which relates to your usage and operation of our website, such as information about how you use our website, products and services;
Economic and Financial Data. This includes personal data required for us to process your booking in line with our obligations under the Payment Card Industry Data Security Standard (PCI) and for the prevention of fraud;
Enquiry and Sales Data. This includes personal data which relates to the transactions you have conducted with us, such as details about payments to and from you, details of subscriptions to our services or publications and other details of products and services you have purchased from us;
Audio Data. This includes personal data which is gathered using recording systems at our locations.
Market Research Data. This includes personal data which is gathered for the purposes of market research, such as price comparison information;
Health Data. This includes personal data which is gathered for health and safety purposes including any accident report or claim log or any information you provide about allergies or other medical conditions during the booking process or in one of our locations;
Communication Data. This includes personal data which relates to a method of communication such as your billing address, delivery address, email address and telephone numbers;
We may also create Personal Data about you, for example, if you contact us by telephone to make a complaint, for example about our services or goods, then we may make a written record of key details of the conversation so that we can take steps to address the complaint.
We also obtain and use certain aggregated data such as statistical or demographic data for any purpose (“Aggregated Data”). Aggregated Data may be derived from your personal data but does not directly or indirectly reveal your identity. For example, we may aggregate your Operation Data to calculate the percentage of users accessing a specific feature on our website. However, if we re-combine or re-connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this Privacy Notice.
In addition, we may obtain certain special categories of your data (“Special Categories of Data”), and this Privacy Notice specifically sets out how we may process these types of personal data. The Special Categories of Data are data relating to such categories as health.
We do not collect any information about Criminal convictions and Offences.
How do we collect your data?
You directly provide Our Company with most of the data we collect. We collect data and process data when you make a booking though us or enquire about a potential booking.
We obtain your personal data from the following sources:
Directly from you, either in person (at our locations or otherwise), via our website, via email or by telephone. This could include personal data which you provide when you:
book an appointment;
browse or create an account on our website;
subscribe to our service or publications;
request marketing to be sent to you;
enter into a competition or promotion;
completing a survey from us;
saving a proposal;
entering details at an event;
send an email to us;
Automated technologies, such as call recording, cookies, server logs and other similar technologies.
Third parties, such as:
analytics providers;
advertising networks;
search information providers;
providers of technical, payment and delivery services;
data brokers or aggregators;
partnerships;
travel Agents.
How will we use your data?
Our Company collects your data so that we can:
Provide and manage your enquiry or booking;
Provide property owners and property managers with the necessary information they require for their tax submission and occupancy declaration (GIYKIMBIL) for their Turkish rental property. This is a requirement of the Turkish Authorities;
Supply our products and services to you. Your personal details are required in order for us to enter into a contract with you;
Personalise and tailor our products and services to you;
Communicate with you. This may include responding to emails or calls from you;
Supply you with information by email and/or post that you have opted-in to (you may unsubscribe or opt-out at any time by advising us in writing, by telephone or using and unsubscribe link at the bottom of an email;
Advertise your holiday accommodation, transfer payments due to you and to provide related support services (if you are letting your accommodation through us);
Use for statistical purposes when we evaluate our range of services;
Tell you about other products and services we think may be of interest to you.
For managing your booking we will use information provided by you to deliver our products and services. This includes booking holidays, tours, transportation, car hire and the issuing of tickets. We will rely on the following legal basis to process this personal data:
the processing is necessary for the performance of a contract to which you are party or in order to take steps at your request prior to entering into a contract;
To make suggestions and recommendations to you about our products and services that may be of interest to you, for determining and measuring the effectiveness of promotional campaigns and advertising and making sure our marketing is relevant to you. We will rely on the following legal basis to process this personal data:
the processing is necessary for the purposes of the legitimate interests pursued by us or by a third party, except where such interests are overridden by your interests or fundamental rights and freedoms which require protection of personal data;
To deal with your enquiries, to send you information you have requested or to provide you with important-real time information about our products and service you have ordered from us (e.g. a change of time or location due to unforeseen circumstances). We will rely on the following legal bases to process this personal data:
the processing is necessary for the purposes of the legitimate interests pursued by us or by a third party, except where such interests are overridden by your interests or fundamental rights and freedoms which require protection of personal data;
the processing is necessary for the performance of a contract to which you are party or in order to take steps at your request prior to entering into a contract;
For the development, delivery and improvement of our products and services, marketing, customer relationships and experiences in the provision of products and services to our customers. We will rely on the following legal basis to process this personal data:
the processing is necessary for the purposes of the legitimate interests pursued by us or by a third party, except where such interests are overridden by your interests or fundamental rights and freedoms which require protection of personal data;
Where you have submitted a job application we may for a reasonable period of time keep your details on file for future reference should a suitable position subsequently become available and we may send you information about job opportunities. We will rely on the following legal basis to process this personal data:
the processing is necessary for the purposes of the legitimate interests pursued by us or by a third party, except where such interests are overridden by your interests or fundamental rights and freedoms which require protection of personal data;
To help us develop our website to be more useful to you and our customers, for identifying usage trends and for internal purposes of research, analysis, testing, monitoring, customer communication, risk management and administrative purposes, to help us define types of customer for our products and services, to keep our website updated and relevant and to develop our marketing strategy. We will rely on the following legal basis to process this personal data:
the processing is necessary for the purposes of the legitimate interests pursued by us or by a third party, except where such interests are overridden by your interests or fundamental rights and freedoms which require protection of personal data;
To protect our rights or property (including our website), administer and improve our IT services and network security, prevent fraud and facilitate any business reorganisation or group restructuring exercise. We will rely on the following legal basis to process this personal data:
the processing is necessary for the purposes of the legitimate interests pursued by us or by a third party, except where such interests are overridden by your interests or fundamental rights and freedoms which require protection of personal data;
In order to comply with our own legal obligations, e.g. health and safety legislation, or to assist in an investigation (e.g. from the Police). We will rely on the following legal basis to process this personal data:
the processing is necessary for compliance with a legal obligation to which we are subject;
In order to use your personal data in life or death situations where there is no time to gain your consent (e.g. in the event of an accident and we have to give personal details to medical personnel). We will rely on the following legal basis to process this personal data:
the processing is necessary in order to protect the vital interests of the data subject or of another natural person;
In an official role which we have been designated to carry out by an official authority (e.g. the government), or where we are otherwise carrying out tasks which are in the public interest (e.g. which have been designated as such by the government, or which would otherwise be deemed in the public interest). We will rely on the following legal basis to process this personal data:
the processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in us.
Special Categories of Data: In addition, we may lawfully process Special Categories of Data in certain ways. We set out below the purposes for which we may process Special Categories of Data along with the legal bases on which we process these Special Categories of Data (this is what the law allows us to do):
we may need to process your health information (for example to enable us to make arrangements for special assistance and any dietary preferences or requirements or for determining your fitness to fly). In relation to the processing of such Special Categories of Data:
We rely on the following legal basis to process such Special Categories of Data:
the processing is necessary for the performance of a contract to which you are party or in order to take steps at your request prior to entering into a contract;
the processing is necessary in order to protect the vital interests of the data subject or of another natural person;
Additionally, we can only process such Special Categories of Data where:
The processing is necessary in order to protect the vital interests of you or another individual where you or the individual is physically or legally incapable of giving consent;
The processing is necessary for reasons of public interest in the area of public health for example:
protecting against serious cross-border threats to health;
ensuring high standards of quality and safety of healthcare and of medicinal products or medical devices;
we may need to disclose any Special Categories of Data we hold on you, where to do so is in the substantial public interest (for example your health information in order to prevent an epidemic, in the event of illness or injury or some other related emergency, to record any accident or injury or other incident you may suffer when visiting any of our locations or to arrange for you to receive medical assistance), provided that when we do so we provide suitable measures to protect your rights. In relation to the processing of such Special Categories of Data:
We rely on the following legal basis to process such Special Categories of Data:
The processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in us.
Additionally, we can only process such Special Categories of Data where:
The processing is necessary for reasons of public interest in the area of public health for example:
protecting against serious cross-border threats to health;
ensuring high standards of quality and safety of healthcare and of medicinal products or medical devices;
Additionally, we can only process such Special Categories of Data where:
You have given us explicit consent to the processing of such Special Categories of Data for the purpose. You may at any time withdraw this specific consent but we will be unable to fulfil your booking in such an event and we may have to cancel your booking.
We will always attempt to minimise the amount of sensitive personal data collected unless there is a specific lawful reason (e.g. an emergency situation).
How do we store your data?
We ensure that we only keep your personal data for the minimum period as is necessary for us to abide by our relevant legal obligations. In relation to personal data relating to your bookings with us, we will store your personal data for 8 years from your departure date. In relation to personal data relating to marketing, we will store your personal data for 8 years from your last interaction with us. We keep the length of time that we hold your personal data under review. These reviews take place annually.
What are your data protection rights?
Subject to applicable law including relevant data protection laws, in addition to your ability to withdraw any consent you have given to our processing your personal data, you may have a number of rights in connection with the processing of your personal data, including:
the right to request access to your personal data that we process or control;
the right to request rectification of any inaccuracies in your personal data or, taking into account the purposes of our processing, to request that incomplete data is completed;
the right to request, on legitimate grounds as specified in law:
erasure of your personal data that we process or control; or
restriction of processing of your personal data that we process or control;
the right to object, on legitimate grounds as specified in law, to the processing of your personal data;
the right to receive your personal data in a structured, commonly used and machine-readable format and to have your personal data transferred to another controller, to the extent applicable in law; and
the right to lodge complaints regarding the processing of your personal data with the Information Commissioner’s Office or other relevant supervisory body. Please see https://ico.org.uk/concerns/ for how to do this.
If you would like to exercise any of the rights set out above, please contact us using the contact details that can be found on our contact us page.
The right to access – You have the right to request Our Company for copies of your personal data. We may charge you a small fee for this service.
The right to rectification – You have the right to request that Our Company correct any information you believe is inaccurate. You also have the right to request Our Company to complete the information you believe is incomplete.
The right to erasure – You have the right to request that Our Company erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that Our Company restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to Our Company’s processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that Our Company transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: [email protected]
Call us at: +44 (0)2038160197
Or write to us: [email protected]
Cookies
Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our websites, we may collect information from you automatically through cookies or similar technology
For further information, visit allaboutcookies.org.
How do we use cookies?
We use Cookies to improve your experience on Our Site, to recommend content that may be of interest to you and for website traffic analysis and reporting.
You can indicate your acceptance to our use of cookies in accordance with this policy by clicking 'Accept' in the appropriate place on the banner that appears on Our Site or by continuing to use Our Site after the banner has been shown. However, please note that if you do not click 'Accept' but continue to browse Our Site, you will be deemed to have accepted our use of cookies (and what we use them for) in accordance with this Privacy Policy.
By giving your consent to the placing of Cookies you are enabling us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended.
First-party Cookies are those placed directly by us and are used only by us to facilitate and improve your experience of Our Site and to provide and improve our products and services. We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
By using Our Site, you may also receive certain third-party Cookies on your computer or device. Third-party Cookies are those placed by websites, services, and/or parties other than us. Third-party Cookies are used on OurSite for website traffic analysis and reporting, marketing and to identify trusted web traffic. For more details, please refer to the table below.
Our Site uses analytics services provided by Google Analytics. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling us to better understand how Our Site is used. This, in turn, enables us to improve Our Site and the products and services offered through it.
The analytics services used by Our Site uses Cookies to gather the required information. You do not have to allow us to use these Cookies, however whilst our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable us to continually improve Our Site, making it a better and more useful experience for you.
All Cookies used by and on Our Site are used in accordance with current Cookie Law.
Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be "strictly necessary". These Cookies are shown in the tables below. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser's settings as detailed below, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
What types of cookies do we use?
There are a number of different types of cookies, however, our website uses:
Functionality – Our Company uses these cookies so that we recognise you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.
Advertising – Our Company uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. Our Company sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.
How to manage cookies
You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.
Privacy policies of other websites
The Our Company website may contain links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.
Changes to our privacy policy
Our Company keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 20th August 2020.
How to contact us
If you have any questions about Our Company's privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.
Email us at: [email protected]
Call us: +44 (0)2038160197
Write to us at : [email protected]
See how we collect data and what data we collect
See the implications of cancelling a holiday with us
Track the progress of your recent bookings here
The Terms & Conditions for Booking a Holiday With Us
