Cancellation Conditions

Cancellation Conditions

Cancellation Conditions for Villas:

In the event that you need to cancel your booking for any reason after confirmation, please send your notice of cancellation by email to [email protected]. The effective date of cancellation will be the date on which we receive your written notification if received during the hours the MottsMoore office is usually open but, if outside these hours, when the office is next open.

The charges which will apply to your booking in the event of your cancellation will depend on the Owner’s terms and conditions. The cancellation charges shown below are typical but higher/different ones may apply. Where this is the case, we will advise you at or before the time of booking.

If you cancel 9 weeks or more before your start date, you will lose your deposit. MottsMoore will be entitled to be paid its commission from the deposit and the balance of this will be retained by the Owner.

If you cancel within 9 weeks of your start date, the Owner will be entitled to charge you a cancellation fee equivalent to the total cost of your booking unless we, as the Owner’s agent  are able to make a replacement booking of the Property for the period of your holiday. If we are able to do so where the amount received for the replacement booking is at least as much as the cost of your holiday, you will receive a refund of your booking cost less your deposit (which the Owner is entitled to retain). Where the amount received for the replacement booking is less than the cost of your booking, both the difference in cost and the deposit will be deducted from your booking cost and the balance refunded to you. In the event that any additional expenses are incurred in obtaining a replacement booking, such as the payment of commission to a third party, these too will be deducted from any refund. 

You should ensure that you have personal travel insurance to cover the risk of cancellation for reasons outside your control such as illness or accident which prevents you travelling. Where you cancel for a reason which is covered by insurance, you must pay the applicable cancellation charges and then seek a refund of these from your travel insurer.

Amendment or Cancellation by you of your Hotel Booking 

In the event that you need to cancel your booking for any reason after confirmation, please send your notice of cancellation by email to [email protected]. The effective date of cancellation will be the date on which we receive your written notification if received during the hours the MottsMoore office is usually open but, if outside these hours, when the office is next open.

The charges which will apply to your booking in the event of your cancellation will be subject to the Owner’s terms and condition.

You should ensure that you have personal travel insurance to cover the risk of cancellation for reasons outside your control such as illness or accident which prevents you travelling. Where you cancel for a reason which is covered by insurance, you must pay the applicable cancellation charges and then seek a refund of these from your travel insurer.